Guide
to Create a Hardware Maintenance Programs
Remove
dust from fan intakes.
Remove
dust from the power supply.
Remove
dust from the component inside the computer.
Clean
the mouse and keyboard.
Check
and secure loose cables.
GUIDE
TO CREATE SOFTWARE MAINTENANCE
Review
the security updates.
Review
software updates.
Review
drivers updates.
Update
virus definition files.
Scan
for viruses and spyware.
Remove
unwanted programs.
Scan
hard drive for errors.
Defragment
hard drives.
SOME
BENEFITS OF PREVENTIVE MAINTENANCE
Increase
data protection.
Extend
life of the components.
Increase
equipments stability.
Reduce
repair costs.
Reduces
the number of equipment.
TROUBLE
SHOOTING PROCESS
Gather
data from the costumer.
Verify the obvious.
Try
quick or less intensive solution first.
Gather
data from the computer.
Evaluate
the problem and implement the solution.
Close
with the costumer.
GATHER
DATA FROM THE CUSTOMER
-CUSTOMER
INFORMATION
—Company
name
—Contact
name
—Address
—Phone
numbers
-COMPUTER
CONFIGURATION
—Manufacturer
and models
—Operating
system information
—Network
environment
—Connection
type
-DESCRIPTION
PROBLEM
—Open-
ended question
—Closed-
ended question
VERIFY
THE OBVIOUS ISSUES
Loose
external cable connection.
Incorrect
boot order in BIOS.
Non-bootable
disk in floppy drives.
Power
switch for an outlet is turned off.
Device
is powered off.
TRY
QUICK SOLUTION FIRST
Check
that all cables are connected to the proper parts.
Remove
and reconnect cables.
Remove
the computer or network device.
Log
in as different user.
Check
computer for the latest OS patches and updates.
Gather
data from the Computer
Common
Utilities or Features of a computer
Event
Viewer
- when the system, user, or software error
occur on a computer, the Event Viewer is updated with information about the
errors.
the
problem that occurred
date and time of the problem
severity of the problem
source of the problem
event ID number
the user who was logged in when the problem occurred
Device Manager
- display all the devices that are configured
on a computer
Beep Codes
- each BIOS manufacturer has a unique beep
sequence for hardware failure
BIOS Information
- if the computer boots and stop after the
POST, you should investigate the BIOS setting determine where to find the
problem
Diagnostic Tools
- available software that help us diagnose and
solve problems
Evaluate
the Problem and implement the solution
Your
own problem solving experience
Other
technicians
Internet
search
Newsgroups
Manufacturer
FAQs
Computer
Manual
Device
Manual
Online
Forums
Technical
Website
Close
with the customer
Discuss
the solution implement with the customer
Have
the customer verify that the problem has been solved
Provide
the customer with all paperwork
Document
the steps taken to solve the problem in the work order and in the technician
journal
Document
any components used to repair
Document
the amount of time spent to solved the problem
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